Onboarding Guide

Onboarding Guide

Welcome to the Sabat Platform Documentation

This guide will help you get your online store up and running based on the package you purchased. Sabat is a business-friendly e-commerce platform that lets you create a stunning online store without any coding. Whether you’re a developer who prefers a self-install, or a business owner who wants a fully managed solution, this guide will walk you through the process in clear, non-technical terms.

Introduction

What is Sabat?

Sabat is an all-in-one platform for building and launching your online store quickly. Our mission is to transform businesses in the MENA region and beyond – one click at a time. This documentation is designed to help you make the most of Sabat, with easy steps and tips tailored to the package you’ve chosen.

How to Use This Guide:

  • Package 1 (Self-Install) – Download and install on your own server
  • Package 2 (Managed Hosting via Cloudways) – Hosting handled by Sabat
  • Package 3 (Fully Managed + Custom Layout) – End-to-end setup and branding

Package 1: Self-Install (Code Download)

Description: For developers or teams with technical expertise. Package 1 provides you with the Sabat platform code — built on Magento 2 — to install on your own hosting.

Accessing Your Download

  • Check your email or dashboard under "My Purchases"
  • Download the ZIP package to your local machine

Installation Steps (Magento 2)

  1. Prepare a server with PHP 8.x, MySQL 8.x, Apache/NGINX, and Elasticsearch
  2. Unzip and upload Sabat files via FTP or SSH
  3. Create a database and save credentials
  4. SSH into your server and run:
php bin/magento setup:install \
--base-url=http://yourdomain.com \
--db-host=localhost \
--db-name=your_db_name \
--db-user=your_db_user \
--db-password=your_db_password \
--admin-firstname=Admin \
--admin-lastname=User \
--admin-email=you@email.com \
--admin-user=admin \
--admin-password=YourSecurePassword123 \
--language=en_US \
--currency=USD \
--timezone=UTC \
--use-rewrites=1

Deploy Static Content

php bin/magento setup:upgrade
php bin/magento setup:di:compile
php bin/magento setup:static-content:deploy -f

Post-Installation

  • Log in to the admin panel
  • Verify frontend and backend functionality

Package 2: Managed Hosting via Cloudways

Description: We handle your hosting setup via Cloudways, making it perfect for business owners who want to launch fast with minimal effort.

Step-by-Step Hosting Process

  1. Create a Cloudways account (full account, not trial)
  2. We set up your store within 24 hours on our Cloudways partner account
  3. We transfer the server to your Cloudways account
  4. You receive an email from Cloudways to accept the server
  5. Point your custom domain by updating DNS A record

Tips for a Smooth Transfer

  • Use the same email on Cloudways and Sabat
  • Accept transfer as soon as you receive the notification
  • Install SSL via Cloudways dashboard
Reminder: DNS changes may take up to 24 hours to fully propagate.

Package 3: Fully Managed + Custom Layout

Description: Our premium end-to-end solution. We customize your store layout and handle everything from hosting to branding.

Onboarding Timeline

  • We contact you within 12 hours of purchase
  • You fill out a customization form and choose a template
  • We apply branding (logo, colors, banners)
  • You review the staging site and request minor edits
  • We hand over the store live on your domain

Best Practices

  • Stick to available templates for fast delivery
  • Limit layout requests to visual changes (no functional rebuilds)
  • Provide assets early (logos, colors, banners)
  • Check email and reply to customization requests quickly

Conclusion

No matter which package you’ve chosen, our team is here to ensure your store goes live smoothly. From downloadable builds to full-service onboarding, Sabat empowers you to start selling with speed and confidence.

Let’s get your store live – the Sabat way.


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