Customer Experience & Loyalty

Customer Experience & Loyalty

Enhance Customer Experience & Loyalty Modules

Improve your store’s engagement, trust, and ease of use with these powerful modules designed to enhance the customer journey, from registration and reviews to returns and loyalty incentives.

Advanced Product Reviews Premium

Description: Build trust and community around your products with richer, more engaging customer reviews (including ratings, images, and user feedback). Detailed positive reviews not only influence new shoppers to convert but also add fresh content to your site, strengthening credibility and SEO.

Setup Instructions

  1. Navigate to Stores > Configuration > Amasty Extensions > Advanced Reviews.
  2. Enable options for photo upload, pros/cons fields, and review reminders.
  3. Customize display settings and moderation preferences as needed.

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RMA Premium (Returns Management)

Description: Turn a potentially painful return process into a smooth, customer-friendly experience. This feature provides an easy online returns system for buyers and efficient tracking for you – boosting customer confidence and loyalty.

Setup Instructions

  1. Go to Sales > RMA > Settings and configure return reasons, policies, and notification emails.
  2. Enable guest returns and define return windows per product or category.
  3. Monitor and approve return requests from the RMA dashboard.

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Store Credit & Refund

Description: Encourage shoppers to come back for future purchases by issuing refunds as store credit. This approach helps you retain revenue and gives customers a strong incentive to make repeat purchases.

Setup Instructions

  1. Go to Stores > Configuration > Amasty Extensions > Store Credit.
  2. Set up refund-as-credit rules and thresholds.
  3. Manage issued credits via the customer account section or order grid.

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Social Login

Description: Remove barriers at signup and checkout by allowing customers to log in with their Google, Facebook, Apple, or other accounts. Faster, password-free access improves user experience and reduces cart abandonment.

Setup Instructions

  1. Go to Stores > Configuration > Amasty Extensions > Social Login.
  2. Enable login providers and enter the corresponding API credentials.
  3. Customize display positions (login, register, checkout) and icon styles.

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Cancel Orders

Description: Improve shopper peace of mind by letting them cancel an order (within allowed time frames) without needing to contact support. This builds trust and saves time for your support team.

Setup Instructions

  1. Go to Stores > Configuration > Amasty Extensions > Cancel Orders.
  2. Set allowed order statuses and cancellation time limits.
  3. Customize confirmation messages and backend notifications.

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Shop by Brand

Description: Elevate on-site browsing with dedicated brand pages, filters, and logos. This helps brand-conscious shoppers find what they want faster, while letting you promote top brand partners effectively.

Setup Instructions

  1. Navigate to Content > Elements > Shop by Brand.
  2. Add brand attributes, assign products to each, and upload brand logos.
  3. Enable layered navigation filters and the brand landing page.

Visit Module Page


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